Claim appeal #68855: please vote

Should we approve this claim?

Poll ended at Thu Aug 02 2012 4:00pm

Yes
19
53%
No
17
47%
 
Total votes: 36

richard@imutual
Posts: 6164
Joined: Wed Jun 23 2010 10:19am
Sharing: 2stars.png
Has thanked: 1880 times
Been thanked: 4097 times
Contact:

Claim appeal #68855: please vote

Post by richard@imutual » Thu Jul 26 2012 4:00pm

One of our members has had a claim rejected and has opted to appeal against our decision, as they are entitled to under our Appeals process. You are invited to read the details of the claim, the merchant's reasons for rejection and any subsequent responses to this topic and then, within 7 days, vote as to whether you think we should award the claim. Summary details of the claim history are as follows:

The member visited Localphone on 9 Jun 2012 using the correct imutual link and the details of the transaction were:

Type: New customer order
Order value: £1.00
Cashback: £10
Shares: 100
Reference:Account number 8919589 New customer order
Details:

The transaction was untracked and a claim was submitted on 24 Jun 2012
The merchant rejected the transaction on 13 Jul 2012, meaning that imutual will not receive any commission for this transaction. Based on information provided by the merchant, we responded to the member as follows:
** 13 Jul **
The merchant has rejected your enquiry, due to the sale being attributed to another website or marketing channel. For further explanation, please see http://www.imutual.co.uk/help/14/1086/

Unfortunately we have not received commission for this transaction and will therefore be unable to award cashback on this occasion.
Out of several Localphone transactions generated this year by imutual members, this is the first one that has required a claim

The member concerned may choose to respond to this thread to provide information in support of their claim. Equally, we respect their right to anonymity and they may choose either not to respond or they can ask a staff member to post their response anonymously on their behalf.

Please discuss the merits of this claim and then cast your vote using the poll options provided :thumbup:

RogerLloyd
Posts: 5
Joined: Thu Apr 05 2012 2:44pm
Been thanked: 8 times
Contact:

Re: Claim appeal #68855: please vote

Post by RogerLloyd » Fri Jul 27 2012 3:47pm

Did the member follow normal procedure by clearing cookies first before logging into imutual?

kevinchess1
Posts: 23770
Joined: Mon Jun 28 2010 11:02pm
Location: Miles away from the sea
Has thanked: 12599 times
Been thanked: 17167 times
Contact:

Re: Claim appeal #68855: please vote

Post by kevinchess1 » Fri Jul 27 2012 4:04pm

Hiya Rog well come 2 the 4rum. I felt U was V good in Fools N horses.
As RY says everybody who posts on the forums get paid by this merchant.
Last edited by kevinchess1 on Fri Jul 27 2012 10:54pm, edited 1 time in total.
Politically incorrect since 69

dannyluis
Posts: 871
Joined: Wed Jun 30 2010 11:54pm
Has thanked: 404 times
Been thanked: 225 times
Contact:

Re: Claim appeal #68855: please vote

Post by dannyluis » Fri Jul 27 2012 5:31pm

I understand the reason given for this claim being rejected and would not want to take members' money if Imutual has not been paid.However I do feel that members should be aware that this merchant does appear to be rejecting the claim unfairly as I have never used any other means to contact them other than the link provided by Imutual.As always I clear cookies and do all necessary procedures before logging on to Imutual.I took up the offer as a genuine means of contacting my son who works abroad and not just a quick way of making cashback.I hope this provides some background information for members to consider.

kevinchess1
Posts: 23770
Joined: Mon Jun 28 2010 11:02pm
Location: Miles away from the sea
Has thanked: 12599 times
Been thanked: 17167 times
Contact:

Re: Claim appeal #68855: please vote

Post by kevinchess1 » Sun Jul 29 2012 12:11pm

Another tight one. Is this moor xcitin than the other comp?
Thanked by: blythburgh, 1960mackem
Politically incorrect since 69

kevinchess1
Posts: 23770
Joined: Mon Jun 28 2010 11:02pm
Location: Miles away from the sea
Has thanked: 12599 times
Been thanked: 17167 times
Contact:

Re: Claim appeal #68855: please vote

Post by kevinchess1 » Sun Jul 29 2012 10:17pm

Scores are level!
Politically incorrect since 69

One Eyed Snake
Posts: 160
Joined: Mon Jun 28 2010 11:29pm
Has thanked: 8 times
Been thanked: 74 times
Contact:

Re: Claim appeal #68855: please vote

Post by One Eyed Snake » Sun Jul 29 2012 10:52pm

£10 cashback expected for a £1 spend?? Surely some mistake - or just old fashioned abuse?
Thanked by: blythburgh, Ric

robbibolt
Posts: 4
Joined: Mon Jan 30 2012 7:10pm
Been thanked: 1 time
Contact:

Re: Claim appeal #68855: please vote

Post by robbibolt » Mon Jul 30 2012 9:16am

One Eyed Snake wrote:£10 cashback expected for a £1 spend?? Surely some mistake - or just old fashioned abuse?
Yes, perhaps there was a minimum spend to qualify for the cashback?
Thanked by: blythburgh


kevinchess1
Posts: 23770
Joined: Mon Jun 28 2010 11:02pm
Location: Miles away from the sea
Has thanked: 12599 times
Been thanked: 17167 times
Contact:

Re: Claim appeal #68855: please vote

Post by kevinchess1 » Mon Jul 30 2012 10:20am

robbibolt wrote:
One Eyed Snake wrote:£10 cashback expected for a £1 spend?? Surely some mistake - or just old fashioned abuse?
Yes, perhaps there was a minimum spend to qualify for the cashback?
no there isn't/wasn't. RY stated their reason for refusin in the OP. As many people here will testify they usually pay up.
Thanked by: expressman33, blythburgh
Politically incorrect since 69

Post Reply

Who is online

Users browsing this forum: No registered users and 14 guests