Claims performance - May 2013

richard@imutual
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Claims performance - May 2013

Post by richard@imutual » Fri May 10 2013 8:53am

Here's our regular report on how well we're doing in getting merchants to resolve your missing/incorrect transactions
claims201305.jpg
claims201305.jpg (37.48 KiB) Viewed 4229 times
There are a couple of overdue claims dating back to Novmeber and January, but we're hopeful of resolving these over the next few weeks. Otherwise, all claims up to the end of February have been resolved. The overall number of claims, relative to our total transactions, remains very low.

And remember that, uniquely, imutual allows you the option of appealing directly to members to have a rejected claim overturned. See details of our appeals process where your claim can be put to a binding vote of your fellow members :thumbup:

Hope you'll agree that this is a pretty good performance, which hopefully gives everyone confidence to recommend imutual to others. :)
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davidlmorgan85
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Re: Claims performance - May 2013

Post by davidlmorgan85 » Fri May 10 2013 12:52pm

Very pleased to see how well the performance is

I think one of the overdue ones are mine? - Sorry guys :p
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richard@imutual
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Re: Claims performance - May 2013

Post by richard@imutual » Sun May 12 2013 9:47am

Your claim - submitted on 27 March - is unresolved but not overdue. The target resolution date - usually 80 days from the date of submission - is 15th June.
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Re: Claims performance - May 2013

Post by davidlmorgan85 » Sun May 12 2013 10:21am

richard@imutual wrote:Your claim - submitted on 27 March - is unresolved but not overdue. The target resolution date - usually 80 days from the date of submission - is 15th June.

Ahh OK, thanks Rich
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Re: Claims performance - May 2013

Post by kevinchess1 » Sun May 12 2013 10:51pm

richard@imutual wrote:Your claim - submitted on 27 March - is unresolved but not overdue. The target resolution date - usually 80 days from the date of submission - is 15th June.

...which it says on the claim page
Politically incorrect since 69

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